Future of ESG reporting: Aligning with the ultimate customer to out-run the bear
The emphasis in ESG reporting is usually on the ‘E’. The ‘G’ is also getting some attention with transparency and diversity also becoming focal points on boardroom agendas. However, post-pandemic the future of ESG reporting must lie with the ‘S’ and particularly with stakeholder engagement.
Read more Alchemists Hold the Key
Stakeholders’ engagement is becoming a key area for GRESB assessment and the ability to deal with stakeholders – clients, customers, occupiers, tenants (call them what you will) – has become a key skill for anyone in a client-facing role.
Read more The Mind Really Matters
The John O’Halloran Initiative, through the charity LionHeart, is bringing health and wellbeing to the attention of the property industry, writes RealService consultant Claire Middleton Mental health is finally on the agenda in the boardroom. Phrases like “work-life balance”, “mindfulness” and “wellness” have been trending on social media, and high-profile advocates like the Dukes of […]
Read more The new resilience: How the customer is king
The 2018 RealService Customer Experience Index suggests property companies need to do more to adapt to a new landscape
Read more Proptech: Robots and the customer experience
Technology is just a tool. In terms of getting the kids working together and motivating them, the teacher is the most important. (Bill Gates) Claire Middleton argues that despite the technological takeover, humans are still key
Read more New BCO Best Practice Guide points way to better customer experience in the office sector
GRESB Partner, RealService, has been commissioned by the British Council for Offices (BCO) to author a new report entitled ‘Office Service Standards and Customer Experience: a best practice guide’
Read more Mental Health: The John O’Halloran Initiative
Rob O’Halloran How the property industry is fighting the stigma of mental illness & promoting positive mental health As part of the GRESB Health and Wellbeing Week, Howard Morgan explains an important new initiative in the UK property industry. Would you tell your boss if you’ve got a sporting injury? You probably would……but would you […]
Read more Three steps to heaven: marginal gains make a difference
The doctrine of marginal gains, the simple idea that the way to outperform in sport is to target small incremental improvements, is now taking the business world by storm. Dave Brailsford, the performance director of British Cycling, has demonstrated that by making a 1% improvement in a whole host of areas, the cumulative gains end […]
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