CBRE - Triniti Business Park - Tenant Engagement

Sunday, October 4, 2015

“In order to improve overall building performance, individual tenant commitment to sustainability needs to become a priority. It’s been great to be involved in a project whereby a tenant is eager to showcase their commitment to sustainability and demonstrate accountability for their energy use”

Emma McMahon, Sustainability Manager, CBRE


The problem or the situation

Before the projects commencement, the Triniti site already had an impressive environmental performance, with a 5 star NABERS Energy and 3.5 star Water rating. However, as tenants can contribute up to 40% of energy consumption in commercial buildings, Stockland recognised that in order to further improve, individual tenant commitment needed to become a priority.

The site provided challenges as it is relatively new, established within the last six years, and therefore already benefited from the latest energy efficient technologies and hardware. Without any technology upgrades to be implemented, the project had to focus more directly on improving tenant awareness around sustainability through regular tenant updates.

The client

In 2014 CBRE was appointed by Stockland to conduct NABERS tenancy energy ratings and other sustainability services, including progress analysis, at its Triniti Campus in North Ryde. This appointment allowed CBRE’s Sustainability team to work alongside the Facilities Management team, the landlord and the tenant, CSR, to improve the sites overall environmental performance.

The process of finding the solution

CBRE met with the tenant, CSR, to conduct an initial assessment of their tenancy to set the benchmark and identify opportunities for improvement within the tenancy that would increase their environmental performance.

The solution

Since the initial assessment set the benchmark of 5 stars, the CBRE team started receiving monthly electricity bills and tracked progress with monthly reports which were distributed to both tenant and landlord. These reports put the information in a tangible format and demonstrated what the results meant for individual tenancies.

Following the tracking process, CBRE was able to make recommendations on areas of improvement including behaviour change mechanisms and improved communication to staff about new and existing sustainability initiatives, as well as implement changes such as base building LED lighting retrofit throughout the campus.


This project cultivated a strong and longstanding partnership between CBRE as the managing agent, Stockland as the property owner and the tenants as the occupier - resulting in great sustainability outcomes for all stakeholders. CBRE improved the site’s environmental performance, in aspects ranging from electricity and waste reduction to behaviour-change mechanisms. The outstanding result of this project received overwhelming support from not only the tenant and landlord, but from other industry leaders.

The project demonstrated the critical role tenants play in contributing to the overall sustainability of a property, and therefore the tenancy and landlord collaboration demonstrated in the Triniti case study will be used in the future as a template for other sustainability projects.


The project was promoted in an article in the Fifth Estate’s Tenant’s Guide to Happiness, which highlighted the outstanding results generated by the implementation of a dynamic and tailored sustainability strategy at Triniti Campus. This article, which was widely distributed throughout Australia, has helped educate the broader industry on the benefits of engaging with all stakeholders to achieve sustainability outcomes.